Talking About Talking: Creating the Conditions for Great Conversations by Jeff Williams
When we talk about talking before we have conversations it puts us in a good position to take stock of our mental and emotional reserves to determine if we have enough fuel in the tank to be our best in the way we listen and respond. "Can I serve Jill well right now? Will I be able to turn off the conversation in my head and to table distractions so that I can really hear her thoughts and feelings?
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